Refused Packages

A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

Processing Time

All orders are processed within 24 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday.

Domestic Delivery Time - Standard Shipping

Orders shipped to the western U.S. can be expected within 3-5 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. Dr Freund Skincare is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Overnight and 2-day Shipping

For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS.

DOT restricted

DOT restricted including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation.

Freight Forwarders

Dr Freund Skincare does not ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.

Out of Stock

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (Sales@drfreundskincare.com).

In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2022 calendar:
Monday, January 1st — New Year's Day
Monday, May 30th — Memorial Day
Wednesday, July 4th — Independence Day
Monday, September 5th — Labor Day
Thursday, November 24th — Thanksgiving Day
Friday, November 25th — The Day After Thanksgiving Day
Monday, December 24th — Christmas Eve
Tuesday, December 25th — Christmas Day
Monday, December 31st — New Year's Eve
Tuesday, January 1st — New Year's Day